TrueSign Release Notes
TrueSign 1.0.30 - 22/May/25
Defect
Several improvements have been made to the Topaz signature capture process
Several improvements have been made to the way that TrueSign handles Topaz Signature pads.
  • Under certain circumstances, the detection of the Topaz Signature Pad could cause certain pages in TrueSign to take a long time to load. This has been addressed.
  • The Topaz libraries have been updated to the latest version.
  • The size of the canvas on the Signature Pad tab has been increased.
  • An issue has been corrected where the Clear and Save buttons in the Signature Pad tab would display multiple times under certain conditions.
Defect
Corrected an issue where Dates would not display in the envelope properties side panel if added during signing
When Dates were manually added to a document during signing, those dates would display correctly on the document. However, they would not display in the envelope properties side panel. This has been corrected.
Story
New option available in 'My Profile' for Proxy Signer notifications
A new notification option is available in Profile settings called “Notify me when someone completes an envelope on my behalf”. If you enable this option, then you will receive an email notification if a proxy signer completes an envelope that was sent to you.
Defect
Corrected an issue where text added to a Title anchor would not display in the completed document under certain circumstances
If a Title anchor was added to a document and that anchor was resized vertically to be very small, when the anchor was applied, it would appear correctly while signing, but would not display on the completed document. This has been resolved.
Defect
Corrected issue where certain characters in signer's name would not display correctly
If certain characters (such as apostrophes) existed in a signer’s name, those characters would not display correctly in certain locations within TrueSign. This has been resolved.
Epic
Redirect option now available when an external signer declines consent
When an external signer declines the Consent dialog before opening an envelope, if that user declines the consent dialog, they are taken to the TrueSign webpage. This logic has been updated so that if the “Redirect_On_Reject” envelope option has been provided using the TrueSign API, then the user will be taken the provided URL instead of the TrueSign webpage.
Defect
Updates to handling of overlapped annotations
If a PDF that was uploaded into TrueSign contained existing annotations and those annotations overlapped with anchors/signatures/stamps/etc, then the TrueSign anchors/annotations could not be clicked properly under certain circumstances. This has been addressed.
Defect
Under certain circumstances, TrueSign would not convert completed documents to Tiff
If the “Deliver_As_Tiff” flag was set to true using the TrueSign API and the envelope was downloaded from the Envelope Details page before any signers had completed the envelope, then TrueSign would not convert the document to Tiff. This has been resolved.
Defect
Corrected an issue where the Subject message text did not pre-populate when using templates
An issue has been resolved where the Subject text for custom signer messages did not properly default to a value when creating an envelope from a template.
Defect
Corrected a notification issue when the "Receives a Copy" role is used with templates
An issue has been resolved regarding email notifications not being sent to the first signer when that signer had the role of “Receives a Copy” and the envelope was created from a template.
TrueSign 1.0.29 - 3/Apr/25
Story
New "Reset restricted PDFs" Envelope Type setting
A new Envelope Type setting called “Reset restricted PDFs” has been created that does the following:
  • If an uploaded PDF has PDF restrictions that prevent it from being edited, those restrictions will automatically be disabled allowing the signer to make changes to the PDF.
  • If an uploaded PDF has an existing Digital Signature Certificate applied to it, that will automatically be removed.
This setting is useful if documents that are uploaded into TrueSign have already been signed using another signing solution.
Defect
Topaz Signature pad loading has been optimized
When the TrueSign signer interface loads, it detects if a Topaz Signature pad is installed and configured. This detection has been optimized to improve the loading speed of the signer interface.
Story
PDF Rendering Updates
The way that PDFs are rendered within TrueSign has been updated to address issues with displaying PDF documents that contain high resolution images.
Defect
An issue has been resolved when editing anchors in templates and saving changes
An issue has been resolved where under certain circumstances, newly added anchors would not save when creating or editing templates.
Story
Visual updates to the Tour and Guided Signing
The text that is displayed for the Tour and Guided Signing has been updated to display more clearly when it overlaps with content on the page.
Defect
Uploaded Word documents now retain embedded fonts
TrueSign has been updated to retain embedded fonts that exist in uploaded Word documents. This helps ensure that Word documents which are uploaded into TrueSign will convert as accurately as possible to PDF.
Story
Can now skip the Document Completed message when using the Guide Me option with multiple documents
When using the Guide Me functionality in an envelope with multiple documents, a message is displayed when moving between documents. This message can now be disabled by unchecking the “Always show this message” checkbox. image-20250402-142513.png
Epic
Signers Roles - "Receives a Copy"
TrueSign now supports Signer Roles when creating Envelopes and Templates. When adding a signer to an envelope, you can now specify one of the following roles:
  • Signer
  • Receives a Copy
The Signer role is the default option and functionally works the same as signers have previously within TrueSign. The Receives a Copy role allows someone to be included in the signer flow, but they will only have the ability to download a copy of the documents in the envelope. Typically someone is added with the Receives a Copy role as the last signer in the flow, which allows them to download the documents. image-20250331-154733.png Note: Anchors cannot be added for any signers with the Receives a Copy role since they will not be signing the documents. Signers who are added with the Receives a Copy role will also be included in the envelope history and the Summary Certificate.
Epic
A new Date & Time Anchor has been added
A new Date-Time anchor has been added to TrueSign. This anchor type can be added to a document using the TrueSign designer: image-20250327-125110.png When that anchor is applied by the signer, it will automatically be replaced with the Date and Time when the anchor was applied. image-20250331-170533.png When using the API to create anchors, this new anchor has a Type of 10. Additionally, Date and Time anchors can be used with the existing Auto Anchor functionality. For example, the {TS_DATETIME_S:1} auto anchor text can be used to add a Date Time anchor to a document.
Defect
An issue uploading image files has been resolved
An issue where image files (including Tiff) would display an error when they were uploaded via the TrueSign website has been resolved.
TrueSign 1.0.28 - 17/Feb/25
Defect
Corrected issue with forwarded envelope notifications
Under certain circumstances, a forwarded email notification was sent instead of a new envelope email notification. This has been corrected.
Epic
Release Notes link
A Releases link has been added to the bottom of the TrueSign website. Clicking the link will take you to the Release Notes site.
Epic
Text annotations updates for Mobile devices
When accessing text annotations on a mobile device, TrueSign now displays a popup dialog where the text can be entered/edited.
Epic
Envelope Title Defaults
When creating an envelope using the TrueSign website and a single document is initially added to the envelope, TrueSign will now automatically set the title of the envelope to the name of that document. The user can then change the title if needed.
Defect
Corrected issue with email notifications
Corrected an issue where under certain circumstances, TrueSign would attempt to send email notifications when an envelope was created using the API and an email address was not available.
Epic
Increase maximum number of simultaneous uploads
When uploading documents to an envelope using the TrueSign website, the maximum number of documents allowed to be uploaded at once has been increased from 10 to 50.
Epic
Signer and anchor coloring in the designer
The designer interface has been updated to automatically assign a color for each signer. This signer’s color can be seen in the Edit Envelope Signers modal. image-20250211-174245.png When anchors are added for a specific signer, the color of those anchors will now match the color of that signer: image-20250211-174352.png
Epic
Administrators can override From and Subject line for email notifications
Two new envelope type settings have been added that allow the From and Subject to be configured for TrueSign notifications. These can be modified in the Envelope Type Edit page. image-20250211-165246.png A new Envelope Type option called Notification_NewEnvelope_Subject has been added to the TrueSign API which allows the Subject of the new envelope notification to be specified. This is available on the /v1/Envelope (POST) endpoint. The Subject can also be provided per signer when sending the envelope while in the Designer interface.
Epic
Designer Interface Signer Number
The Designer interface has been updated to show the number of the signer, both when it is selected in the Signers dropdown and also when using the Edit Envelope Signers modal. image-20250211-172814.png
Story
Improved performance when accessing user history
The database queries related to accessing user history have been optimized to improve performance.
TrueSign 1.0.27 - 10/Dec/24
Epic
Auto Anchor functionality
TrueSign can now be enabled to allow auto anchors. These anchors are created by including specific replacement text in the PDF file before it is uploaded to TrueSign and added to an envelope. This feature is helpful if you're using standardized forms or templates to create documents and don't want to manually apply anchors to multiple documents. To process auto anchors within TrueSign, you must enable the Enable Auto Anchors setting at the Envelope Type level. Please see the TrueSign user and admin help from within the app for more details about auto anchor usage.
Story
Updated user message if a signer link is used before it's that signer's turn
If a signer uses a signer link before their turn, a more user friendly message is now displayed.
Defect
'QR Code Signature' Remove Permission was not respected under certain circumstances
When all Remove Permissions were enabled for a signer, the ‘QR Code Signature’ permission wasn’t respected. This has been corrected.
Defect
Admin User Logs updated to show local time instead of UTC time
The user logs (accessed by TrueSign Administrators on the user details page) have been updated to show the time stamp based on the Admin’s local time instead of UTC.
Story
Corrected issue where the "Signatures" remove permission did not work as expected
The “Signatures” remove permission now fully hides the Signatures dropdown instead of just prevent a signature from being placed.
Defect
'Guide Me' Remove Permission was not respected under certain circumstances
When all Remove Permissions were enabled for a signer, the ‘Guide Me’ permission wasn’t respected. This has been corrected.
Defect
Tour in Designer and Template Designer not working under certain circumstances
An issue where the Guided Tour would not work in the Designer and the Template Designer under certain circumstances has been resolved.
Story
Template share dialog now shows email address
The template share dialog has been updated to now show the email address of users in the select list in addition to their name.
Defect
PDFs that contained Form Buttons would not save text entered into Form Fields
A bug has been resolved where text entered into PDF form fields would not save if the source PDF contained form buttons.
Story
DPI can be provided using the TrueSign API when requesting the completed document as a TIFF
When enabling the Deliver_As_Tiff option via the API, you can now request a specific DPI for the completed TIFF documents. This must be included at the document level when providing the document details in the following endpoints:
  • /v1/Envelope/ (POST)
  • /v1/Envelope/ {id} /Files (POST)
The new parameter is called Deliver_As_Tiff_DPI. The following DPI values are supported:
  • 100
  • 150
  • 200
  • 300
NOTE: If a DPI is not specified, then TrueSign will default to 150.Please see the API Swagger page for examples: https://api.truesign.com/swagger/index.html
Story
External Signer signature re-creation
External Signers can now recreate/update a signature if needed. Previously, the external signer needed to refresh the page to recreate a signature. Clicking the pencil button in the Signatures dropdown allows the external signer to re-create their signature: image-20241204-132625.png
Defect
Proxy Signature Sorting
Proxy signatures are now sorted alphabetically in both the user and admin pages, ensuring a more organized and seamless experience when handling proxy signatures.
Epic
Upgraded .NET Version
TrueSign has been updated to .NET 8.0.
Defect
Anchors overlapping with PDF form fields sometimes cannot be clicked
Addressed an issue where overlapping anchors and form fields were not applying correctly during the signing process. Now, when a signer clicks on an anchor that overlaps with other form fields, the anchor will function as intended.
Defect
Anchor location may change under certain circumstances
Fixed an issue where anchors placed in the designer were not maintaining their position in the signing interface after an envelope was sent for signature. This could occur with very specific resolutions, window sizes, and zoom levels. The anchor's location will now remain consistent between the design and signing stages.
Epic
Signer Messages (envelope and document level) can now be added
Custom messages can now be provided at the envelope or document level while designing an envelope, or via the API. These messages are displayed to the signers of the envelope.

Envelope Level

Envelope level messages can be added by clicking the message button in the TrueSign Designer: image-20241115-133134.png An envelope level message can also be added using the TrueSign API when creating an envelope (/v1/Envelope). A new Signer_Message field has been added. When a signer opens the envelope for signature, that message will be displayed: image-20241115-133502.png Additionally, the signer can re-open the message by clicking the message button next to the envelope name in the side panel: image-20241115-133553.png

Document Level

Document level messages can be added using the TrueSign Designer. The message is added to the currently selected document by clicking the message button to the right of the document selection dropdown: image-20241115-133736.png Additionally, document level messages can be added in the Edit Envelope Documents modal that displays when clicking the Pencil button at the top of the Documents section of the side panel. The message button in the Edit modal allows you to add a message for each document in the envelope: image-20241115-134036.png Document level messages can also be added using the TrueSign API when creating the envelope (/v1/Envelope): image-20241115-134719.png Or using the /v1/Envelope/[id]/Files endpoint if adding documents after the envelope has been created: image-20241115-134822.png Document level messages are displayed to the user in the side panel, just below the document drop down list: image-20241115-134922.png
Epic
Title Support
Users with a TrueSign account can now add a Title within their profile. This title will be used to automatically populate Title Anchors that have been added to documents.Additionally, TrueSign administrators can view and set Titles for users within their account.
Defect
Corrected user deletion issue
Corrected an issue where attempting to deleted a user would generate an error if that user had a signature with at least one proxy signer. This has been resolved.
Story
Improved performance when accessing user history
The database queries related to accessing user history have been optimized to improve performance.


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